Flying Colours Corp

Information Technology Technician Jobs at Flying Colours Corp

Information Technology Technician Jobs at Flying Colours Corp

Sample Information Technology Technician Job Description

Information Technology Technician

POSITION SUMMARY:

The role of the IT Technician at Flying Colours Corp. is responsible for all day-to-day end user support (local and remote) as well as software and hardware installation, configuration and troubleshooting. They will respond to trouble tickets and document solutions as well as write knowledge base articles for users.

The IT technician will be responsible for setting up user workstations, and will be required to perform basic level network installation and troubleshooting. They will monitor hardware and software efficiency; identifying aging hardware and software and reporting their findings to the IT manager.

ESSENTIAL JOB FUNCTIONS:

  1. Provide end user technical support for issues regarding MS Windows (all versions), MS Office (all versions), VPN, and File & Printing Services

  2. Diagnose and repair or replace faulty components on servers and desktop pcs.

  3. Create end user self-help documents and training materials.

  4. Administration and support of Office 365 email and Microsoft Office application on desktops and laptops and smart phones (Android and iOS), including the configuration of MS Windows, MS Office, TCP/IP, VPN, etc.

  5. Open service requests and liaise with vendor software support specialists to resolve issues.

  6. Set up and administration of user accounts and system assets in an Active Directory environment.

  7. Installation, support, and maintenance of company servers and network equipment including switching, routing, and cabling as required.

  8. Installation of new hardware and/or exchange of defective components on servers and desktop pcs.

  9. Coordinate transfer of user data during system upgrades or machine breakdowns.

  10. Create and maintain system documentation and databases to track hardware/software inventory and trouble tickets.

  11. Install, configure, monitor and upgrade computer anti-virus and malware protection packages

  12. Act to swiftly identify and mitigate security and/or malware breaches and advise end users about existing and emerging threats.

  13. Maintain knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.

  14. Maintain knowledge of trends and developments in information technology

  15. Other duties not specifically covered herein but otherwise assigned.

EMERGENCY RESPONSE / HEALTH AND SAFETY:

The health and safety described here is representative of the requirements by an employee to protect a worker's own health and safety by working in compliance with the law as well as conducting themselves in a manner that promotes safe work practices and procedures as established by the company.

This position operates in compliance with all Administrative, Emergency Response, Health & Safety, Quality Assurance policies, AS9100, and procedures as outlined in Company policy and Repair Station Manual(s).

MINIMUM QUALIFICATIONS, EDUCATION, EXPERIENCE, LICENSES, ETC:

  1. Post-secondary diploma/degree in computer science/information technology or an equivalent combination of skills and experience.

  2. A+ certification preferred.

  3. Customer Service - minimum 1 year of relevant experience.

  1. Desktop Support - minimum 1 years of relevant experience.

  2. Server Administration minimum 1 year experience.

REQUIRED SKILLS AND ABILITIES:

  1. In depth knowledge of Microsoft Windows (Windows 7 and Windows 10, Windows Server 2008r2-2016).

  2. Must be proficient in MS Office (including Word, Excel, PowerPoint and Outlook).

  3. Strong communication skills (oral/written) required.

  4. Support Microsoft applications.

  5. Active Directory knowledge - manage user accounts, groups and GPOs.

  6. Desktop, Laptop & Printer hardware knowledge.

  7. Network, Voice over IP and Linux knowledge.

  8. Able to use remote tools such as RDP, Cisco VPN tools, ticketing systems.

  9. Strong time management skills.

  10. Team player qualities: integrity, accountability, adaptability and motivation.

  11. Must be self-motivated and self-directed, with ability to balance multiple priorities under time constraints.

  12. Must have the ability to collaborate with all functional areas in the business.

WORK ENVIRONMENT:

The work environment described here is representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

The location where this position functions is in a warehouse environment which is subject to constant exposure to loud noise, potential contact with hazardous/non-hazardous waste material and other safety hazards such as production tools, aircraft monuments, interior components: divans, chairs, other cabinets, small and medium sized parts, etc.


FLYING COLOURS CORP. encourages a diverse work force and is proud to be an equal opportunity employer. We believe inclusion is essential to our success as an international company. We encourage all candidates to apply, as we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under national or local law.

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EEO STATEMENT

FLYING COLOURS CORP. encourages a diverse work force and is proud to be an equal opportunity employer. We believe inclusion is essential to our success as an international company. We encourage all candidates to apply, as we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under national or local law.

(705) 742-4688 (855) 742-4688 (705) 742-8861 (636) 530-7000 (314) 602-5366 (636) 530-7001 LinkedIn Twitter Facebook Instagram Intertek
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