Information Technology Specialist

POSITION SUMMARY:

The IT Specialist role at Flying Colours Corp. is a comprehensive designation, responsible for managing, directing and supporting the entirety of the company's information technology (IT) operations. The IT Specialist is responsible for all day-to-day end user support (local and remote) as well as software and hardware installation, configuration and troubleshooting.

Additionally, the IT Specialist serves as the systems administrator; responsible for the setup, configuration, monitoring, documentation and back up of the company's network infrastructure, servers and data shares. As well as developing and assuring adherence to company IT security protocols. The IT Specialist will have up-to-date knowledge of burgeoning technologies and will present proposals to senior management when they see opportunities for improvement that will benefit the company's growth and efficiency.

ESSENTIAL JOB FUNCTIONS:

1. Provide end user technical support for issues regarding MS Windows (all versions), MS Office (all versions), VPN, and File & Printing Services

2. Diagnose and repair or replace faulty components on servers and desktop pcs.

3. Create end user self-help documents and training materials.

4. Administration and support of Office 365 email and Microsoft Office application on desktops and laptops and smart phones (Android and iOS), including the configuration of MS Windows, MS Office, TCP/IP, VPN, etc.

5. Open service requests and liaise with vendor software support specialists to resolve issues.

6. Set up and administration of user accounts and system assets in an Active Directory environment.

7. Installation, support, and maintenance of company servers and network equipment including switching, routing, and cabling as required.

8. Installation of new hardware and/or exchange of defective components on servers and desktop pcs.

9. Maintain and monitor scheduled data backups and system images.

10. Coordinate transfer of user data during system upgrades or machine breakdowns.

11. Create and maintain system documentation and databases to track hardware/software inventory and trouble tickets.

12. Install, configure, monitor and upgrade computer anti-virus and malware protection packages.

13. Configure and monitor firewall security access policies and monitor network activity/usage.

14. Act to swiftly identify and mitigate security and/or malware breaches and advise end users about existing and emerging threats.

15. Maintain knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.

16. Directs, oversees, and assists with the selection, implementation, and installation of software applications used by the organization.

17. Develop and authenticate IS business continuity plans to minimize disruption to business operations in the event of emergency situations or data loss.

18. Develop and adhere to a departmental budget.

19. Develop a renewal and upgrade schedule for company software and hardware assets.

20. Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate.

21. Understand current and future business goals and ongoing IT issues to ensure business success.

22. Develop, maintain, and revise proposals IT projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.

23. Maintain knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.

24. Other duties not specifically covered herein but otherwise assigned.

MINIMUM QUALIFICATIONS, EDUCATION, EXPERIENCE, LICENSES, ETC:

1. Post-secondary diploma/degree in computer science/information technology or an equivalent combination of skills and experience.

2. A+ certification preferred.

3. Customer Service - minimum 1 year of relevant experience.

1. Desktop Support - minimum 1 years of relevant experience.

2. Server Administration minimum 1 year experience.

REQUIRED SKILLS AND ABILITIES:

1. In depth knowledge of Microsoft Windows (Windows 7 and Windows 10, Windows Server 2008r2-2016).

2. Must be proficient in MS Office (including Word, Excel, PowerPoint and Outlook).

3. Strong communication skills (oral/written) required.

4. Support Microsoft applications.

5. Active Directory knowledge - manage user accounts, groups and GPOs.

6. Desktop, Laptop & Printer hardware knowledge.

7. Network, Voice over IP and Linux knowledge.

8. Able to use remote tools such as RDP, Cisco VPN tools, SYSAID (ticketing system).

9. Analyze opportunities for possible improvement of existing platforms.

10. Strong time management skills.

11. Team player qualities: integrity, accountability, adaptability and motivation.

12. Must be self-motivated and self-directed, with ability to balance multiple priorities under time constraints.

13. Must have the ability to collaborate with all functional areas in the business.

WORK ENVIRONMENT:

The work environment described here is representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

The location where this position functions is in a warehouse environment which is subject to constant exposure to loud noise, potential contact with hazardous/non-hazardous waste material and other safety hazards such as production tools, aircraft monuments, interior components: divans, chairs, other cabinets, small and medium sized parts, etc.

FLYING COLOURS CORP. encourages a diverse work force and is proud to be an equal opportunity employer. We believe inclusion is essential to our success as an international company. We encourage all candidates to apply, as we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under national or local law.

Current Openings for Information Technology Specialist Jobs at Flying Colours Corp