Flying Colours Corp
  • 27-Feb-2020 to 27-Apr-2020 (CST)
  • Administration
  • Chesterfield, MO, USA
  • Salary
  • Full Time

POSITION SUMMARY:

This position will monitor the customers, schedules, budgets, and quality of aircraft visits to the repair station.  Provide the business support to the maintenance operation prior to aircraft arrival and during the actual service event.  Coordinate all customer requirements associated with planned work scope and provide for the single point of contact. Provides for the timely and accurate invoicing to the customer for services provided.

ESSENTIAL JOB FUNCTIONS:

  1. Primary and single point of contact for customer, sales and operations.

  2. Maintains contact with the customer to ensure that all needs are established prior to arrival.

  3. Participates in pre-planning meetings with all departments, as required, prior to aircraft arrival. Oversees pre-planning to ensure that work is planned and materials are ordered and performs pre-introduction calls to customer.

  4. Meets the aircraft on arrival or coordinates for after hour arrival reception.

  5. Promotes teamwork and cooperation with all departments to ensure customer satisfaction.

  6. Provides assistance to customer while work is in progress and provides frequent status reports to the customer.

  7. Obtains customer approvals for work scope changes, additions and overtime as required for all tasks.

  8. Administers contracts, warranty and special programs.

  9. Maintains communication with the customer regarding the status and disposition of the programs and the financial obligations.

  10. Interfaces with Finance to obtain customer credit information. Obtains advance/progress payments as required and assists with the quoting process.

  11. Other duties not specifically covered herein but otherwise assigned.

EMERGENCY RESPONSE / HEALTH AND SAFETY:

The health and safety described here is representative of the requirements by an employee to protect a worker's own health and safety by working in compliance with the law as well as conducting themselves in a manner that promotes safe work practices and procedures as established by the company.

This position operates in compliance with all Administrative, Emergency Response, Health & Safety, Quality Assurance policies, AS9100, and procedures as outlined in Company policy and Repair Station Manual(s).

MINIMUM QUALIFICATIONS, EDUCATION, EXPERIENCE, LICENSES, ETC:

  1. Excellent written and verbal communication skills to effectively communicate with internal and external contacts.

  2. Computer skills with basic knowledge of MS Office software programs.

  3. 8+ years in a technical or customer support position; 5+ years in a management role.

  4. Ability to read and interpret blueprints and engineering documentation.

REQUIRED SKILLS AND ABILITIES:

  1. Proficient knowledge and expertise with all aspects of the aircraft maintenance, modifications or warranty process.

  2. Strong knowledge of FAA requirements for aircraft maintenance.

  3. Demonstrated ability to effectively interact with high-end customers.

  4. Ability to effectively set and achieve realistic outcomes while working in a high demand service-oriented environment. 

  5. Ability to communicate in an assertive yet professional, motivating and tactful manner.

  6. Willing to travel domestically and internationally when required.

WORK ENVIRONMENT:

The work environment described here is representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

The location where this position functions is in a production environment which is subject to constant exposure to loud noise, potential contact with hazardous/non-hazardous waste material and other safety hazards such as production tools, aircraft monuments, interior components: divans, chairs, other cabinets etc.

Flying Colours Corp
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